We will only ever ask for payment after your watch has been serviced and has successfully completed the testing process. Once payment is received, your watch will be shipped back to you via Royal Mail (fully insured up to £20,000).

Over time, the oil that ensures the proper functioning of your watch, as well as the seals that protect your watch from moisture and dust entering the case, can degrade. This may result in the poor performance of your watch or the risk of significant water damage.

We recommend that you have your watch serviced every 3-5 years. The time can vary due to your wearing habits, lifestyle and what conditions the watch is subjected to. For example, a professional divers watch that is worn daily in all conditions and worn while diving or swimming, should have its seals checked on an annual basis.

This will greatly depend on the brand and work required. Please kindly look at starting prices which can be found here

Unless a pre-approval was given, an estimate will always be provided prior to proceeding with any work. In some cases, we may contact you and re-estimate, as during disassembly of your watch we may discover that further work is necessary, which was not identified during a simple inspection on receipt.

If you decide not to proceed with the estimated work, we will return the watch back to you via Royal Mail (fully insured up to £20,000) at a cost of £25.00.

We will endeavor to service your watch within 4 weeks of receiving your approval. Delays to this timeframe may occur as a result of spare part availability but we will always update you.

Please send your watch securely packaged via Royal Mail special delivery and ensure your contact details are included.

Yes, we are able to replace the battery on all wristwatches as well as checking for water resistance through our specialist equipment.

We provide a 2 year guarantee on all work completed.