Upon safely receiving your watch, expect a prompt confirmation email from our team. This serves as a transparent communication link, keeping you informed and reassured about your timepiece’s status.

We value the sentimental and monetary worth of your watch, and this email signifies our commitment to keeping you updated throughout the servicing or repair process. Your watch is in capable hands, and our communication ensures a seamless and reassuring customer experience.

Upon your request, our skilled watchmaker will assess your timepiece and offer an estimate for the necessary work. If you’ve granted prior approval for the service, we’ll proceed with a thorough diagnosis to determine if any additional work is required. Your satisfaction and informed decision-making are our top priorities throughout this process.

Once the process commences, our watchmaker will prepare the case and bracelet for polishing, cleaning, and the installation of new seals. Furthermore, utmost care will be taken as the dial and hands are delicately removed and securely stored for safekeeping. Your timepiece is in capable hands as we proceed with precision and attention to detail during these essential steps.

The case and bracelet will undergo a meticulous refinishing process, aiming to restore them as closely as possible to the original factory finish. Subsequently, the case components will receive a thorough cleaning using ultrasonic technology to eliminate any dirt, grime, or polishing compound from the surfaces. This ensures not only a renewed aesthetic appeal but also a pristine, polished surface for your timepiece.

Our watch maintenance includes the replacement of seals to enhance water resistance. Subsequently, each watch undergoes meticulous testing to ensure its capability to withstand water pressure.

This crucial step is paramount in guaranteeing the watch’s long-term durability and resilience against environmental factors, ensuring its continued excellent condition, even in challenging circumstances.

During movement cleaning, we disassemble the mechanism to inspect all parts for wear and replace any as needed. Additional costs may apply depending on the brand and components.

The watchmaker will assemble your watch after cleaning and oiling its moving components to ensure proper functioning. The first timing check and adjustment will be performed.

After the movement is completed, the dial and hands will be refitted and then placed back into the watch case. Before closing the case, the watch will undergo a second timekeeping check and, if needed, will be adjusted to ensure its proper functioning within the manufacturer’s tolerance.

After the fitting of the case back, the watch will undergo a final precision timekeeping check followed by a thorough quality check to ensure perfect functionality and accurate timekeeping.

Your watch’s bracelet or strap will be reattached to the watch head. If your watch is automatic, it will be placed on a cyclomat to simulate wrist movement and check the efficiency of the automatic winding mechanism.

We will reach out to you as soon as your watch has passed our quality control process. We will then arrange the safe and secure return of your serviced watch, which includes a 2-year guarantee.